These Terms govern the use of yassineproducts.ma and purchases made through it. Please read them before submitting an order. By using the website or confirming an order, you agree to these Terms together with our Privacy Policy, Shipping and Delivery Policy, and Refund and Return Policy.

Last updated: September 30, 2026

Terms at a Glance

1. Store Information

Yassine Products is a Moroccan online store operating through yassineproducts.ma to offer selected Moroccan products to customers within Morocco. It has been run from Morocco by two brothers since 2019.

Contact: [email protected]
Phone and WhatsApp: +212 610-598530

2. Scope of Application

These Terms apply to browsing the website, creating accounts, submitting orders, and purchasing products from Yassine Products. If you do not agree to these Terms, please do not submit an order through the website.

3. Products and Published Information

We aim to present product names, images, quantities, ingredients, directions for use, and warnings clearly and accurately. Slight differences in colour, appearance, or packaging may occur because of photography, packaging changes, or the traditional nature of some products, without changing the product’s essential nature.

  • Read the product description, directions for use, and warnings before ordering.
  • Do not rely on images alone when choosing a size or quantity.
  • If you have an allergy, a health condition, or any doubt about whether a product is suitable for you, consult a qualified professional before use.
  • If we discover a material error in a product’s description, price, or availability after you order, we will contact you before dispatch to explain your options.

4. Prices and Delivery Charges

Prices are displayed in MAD. The applicable product price is the price shown when the order is confirmed, unless there is an obvious technical error that we notify you about before dispatch.

Delivery costs MAD 20 within Safi and MAD 40 to other cities in Morocco, based on the city selected at checkout. Delivery is free when the value of the products in the order is MAD 400 or more after discounts are applied. The final total is displayed before the order is submitted.

5. Order Submission and Confirmation

  1. Select the products and quantities and add them to your shopping cart.
  2. Provide an accurate name, phone number, and delivery address.
  3. Review the products and cost before submitting the order.
  4. We will contact you by phone or WhatsApp to verify the order and address.
  5. The order becomes ready for preparation after it has been confirmed and accepted for fulfilment.

We may place an order on hold or cancel it if we cannot confirm it, the product is unavailable, there is an obvious error, or there is a reasonable suspicion of fraud or misuse. We will try to contact you and explain the reason when appropriate.

6. Cash on Delivery (COD)

The only payment method currently available is cash on delivery (COD). The customer pays the total amount shown in the order directly to the delivery agent upon receiving the shipment.

Note: Yassine Products does not currently request or collect bank card details through the Morocco store.

7. Preparation and Delivery

We prepare orders within 1–2 business days after confirmation. Business days are Monday through Saturday, excluding public holidays. Delivery usually takes 1–5 business days after dispatch, whichever city the order is delivered to.

These timeframes are estimates and may be affected by carrier conditions, weather, holidays, or events beyond our control. The customer is responsible for providing an accurate address and phone number and for responding to delivery attempts. See our Shipping and Delivery Policy for full details.

8. Changing or Cancelling an Order

Contact us as soon as possible if you want to change or cancel an order. We can do so as long as the order has not been handed over to the delivery carrier. After dispatch, the Refund and Return Policy applies according to the order’s status.

9. Returns and Refunds

You may request a change-of-mind return within seven calendar days of receipt, subject to the product-condition requirements. Visible damage, an incorrect product, or a missing item must be reported within 48 hours, with the necessary photographs and information.

Do not send any product back before receiving approval and return instructions. Approved refunds are processed within seven business days by bank transfer, Cash Plus, or Wafacash. All details and costs are governed by our Refund and Return Policy.

10. Responsible Use of the Website

  • Provide accurate and complete information when ordering or contacting us.
  • Do not use the website for fraud, impersonation, or harming systems or users.
  • Do not submit false or repeated orders intended to disrupt the service.
  • Review product descriptions and warnings before purchase, and use products according to their instructions.
  • Do not copy the website’s content or images or use them commercially without permission.

11. Informational Content and Product Use

The website may include descriptions of how products are used or information about traditional uses, personal care, beauty, and natural products. This content is for general information and education. It is not medical advice, a diagnosis, or a treatment prescription, and it is not a substitute for consulting a qualified professional.

Follow the instructions and warnings specific to each product. Responses vary from person to person, and we do not guarantee any specific result. For more details, read our Disclaimer.

12. Legal Rights and Limitations of Liability

We work to provide products and operate the website responsibly, and we handle cases where a product arrives incorrect, damaged, or not as described in accordance with our published policies and applicable law.

We are not responsible for consequences resulting from using a product contrary to its instructions or warnings, or from using information on the website instead of obtaining appropriate professional advice. Nothing in these Terms excludes any statutory right that cannot lawfully be excluded under Moroccan law.

13. Website Content and Usage Rights

The text, images, logos, designs, and original content published on the website are intended for use by Yassine Products unless otherwise stated. They may not be copied, republished, or used commercially without prior permission, while respecting rights belonging to their original owners.

14. External Links and Service Availability

The website may contain links to external services or websites to provide additional information. We do not control their content or privacy policies, and users are responsible for reviewing them.

The website may be temporarily unavailable for maintenance or for technical or security reasons. We aim to restore service as soon as reasonably possible, but we do not guarantee uninterrupted availability at all times.

15. Data Protection

Personal data is used to receive, confirm, and deliver orders; manage accounts; communicate with customers; and provide customer service, in accordance with our Privacy Policy.

16. Governing Law and Dispute Resolution

These Terms are governed by Moroccan law. If a dispute arises, we encourage the customer to contact us first so that we can try to reach an amicable and clear resolution. If an amicable resolution cannot be reached, the dispute will be referred to the competent Moroccan authorities or courts in accordance with applicable legal rules.

17. Updates to These Terms and Contact

We may update these Terms when our services, policies, or applicable requirements change. The updated version will be published on this page with the last updated date and will apply to orders placed after publication unless otherwise required by law.

Email: [email protected]
Phone and WhatsApp: +212 610-598530

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