We prepare every order with care and deliver across Morocco, with cash on delivery so you pay only when your parcel arrives. Below is how your order is confirmed, prepared, and delivered, and what to do if anything goes wrong.

Last updated: September 30, 2026

Shipping details

01

Order confirmation and preparation

We will call you or message you on WhatsApp to confirm your products and delivery address. Preparation then takes 1–2 business days, Monday to Saturday, excluding public holidays.

02

Delivery areas and timeframes

We deliver across Morocco wherever our delivery partners operate. Expect 1–5 business days after dispatch, whichever city you are in.

03

Delivery cost

Delivery is MAD 20 per order within Safi and MAD 40 to other cities in Morocco, and free once your products total MAD 400 or more after discounts. Your final total is always shown before you confirm.

04

Cash on delivery

Cash on delivery is our only payment method for now. You never enter bank card details online: you pay the delivery agent when your parcel arrives.

05

Tracking and your details

We send tracking through the contact details on your order once it is available. Keep your phone reachable, and tell us quickly if an address needs correcting.

06

Delays, damage, or wrong items

If a parcel arrives damaged, incomplete, or incorrect, contact us within 48 hours with your order number and clear photos. We follow up with the carrier on delays and arrange a replacement or refund. Please wait for our return instructions before sending anything back.

Need help with an order?

Email: [email protected]
Phone and WhatsApp: +212 610-598530
We usually respond within one business day, Monday through Saturday.

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Refund and Return Policy