Oils
CONTACT YASSINE PRODUCTS
Send Us Your Question
Have a question about a product, or need help with your order? Send us the details and we will reply as soon as possible, usually within one business day.
HOW TO REACH US
Direct, Human Support
We are a small founder-led online store. Choose email, phone, or WhatsApp and you will hear directly from the people behind Yassine Products.
If your question concerns an order, include the order number and the phone number used for the order so we can assist you quickly.
Contact Details
For help with an existing order, include your order number and the phone number used at checkout. Email us directly.
Ordering and Delivery
What happens after I place my order?
After you place your order, we will contact you by phone or WhatsApp to confirm the products, address, and delivery details. Once confirmed, we prepare the order within 1–2 business days, Monday through Saturday. When tracking information becomes available, we send it through the contact method provided with the order.
How do I pay for my order?
The payment method currently available is cash on delivery. You pay the total amount to the delivery agent when you receive the shipment, and you do not need to enter bank card details on the website.
Where do you deliver, and how long does delivery take?
We deliver to cities and areas within Morocco covered by delivery services. Delivery usually takes one to five business days after the shipment is dispatched, whichever city you are in.
How much does delivery cost?
Delivery costs 20 MAD within Safi and 40 MAD to other cities in Morocco, based on the city you choose at checkout. Delivery is free when the value of the products in the order is 400 MAD or more after discounts are applied.
Changes, Returns and Refunds
Can I change or cancel my order?
Yes. Contact us as soon as possible. An order can be changed or canceled as long as it has not been handed over to the delivery company. After dispatch, the case will be reviewed in accordance with the Refund and Return Policy.
What should I do if a product arrives damaged or incorrect?
Contact us within 48 hours of delivery. Send the order number and clear photos of the product and packaging. We will review the case and propose a replacement or refund in accordance with the published policy.
How do I request a return?
Contact us within seven calendar days of delivery and provide the order number and reason for the return. Do not send the product before receiving our approval, the return address, and return instructions.
When will I receive my refund?
After we receive, inspect, and approve the returned product, we process the refund within seven business days. Because payment was made in cash on delivery, the amount will be sent by bank transfer, Cash Plus, or Wafacash, as agreed.
SHOP YASSINE PRODUCTS
Explore Carefully Selected Products
Browse clear product information, prices in MAD, and a simple cash-on-delivery shopping experience created for customers across Morocco.